Refund policy

Refund & Return Policy

At Sakhii, we take great care in curating and delivering each piece. As a small business, we maintain a strict but fair policy to ensure quality and sustainability.

1. All Sales Are Final  
All purchases made on Sakhii are final sale.

We do not offer returns or exchanges for:
- Change of mind  
- Incorrect size selection  
- Personal preferences  
- Minor variations in color, fabric, or design  

We encourage customers to review product descriptions and size details carefully before placing an order.

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2. Damaged, Defective, or Incorrect Items  
We only offer a resolution if you receive:
- A damaged item  
- A defective item  
- An incorrect product  

Reporting an Issue  
To request a resolution, please contact us within 48 hours of delivery at:  
Email: thesakhii.ca@gmail.com  

Include:
- Your order number  
- Clear photos of the item  
- Photos of the packaging  

Resolution Options  
After review, we may offer one of the following:
- Replacement (subject to availability)  
- Store credit  
- Refund (in rare and justified cases)  

All resolutions are provided at our discretion.

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3. Conditions for Eligibility  
- Item must be unused, unworn, and in original condition  
- Request must be raised within the specified timeframe  
- Items showing signs of use will not be eligible  

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4. Shipping & Handling  
- Shipping charges are non-refundable  
- If a return is approved, the customer may be responsible for return shipping costs  

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5. Order Cancellations  
Orders cannot be cancelled once they are placed and confirmed.

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6. Refused or Undelivered Shipments  
If an order is:
- Refused at delivery  
- Returned due to incorrect or incomplete address  

We reserve the right to:
- Deduct shipping and handling charges  
- Issue store credit instead of a refund  

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7. International Orders  
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees  
- Delays caused by customs are beyond our control